Andean Peru Treks

Complaints Book

Submit a complaint or claim online. Our team will review your request and respond within the timeframe established by Peruvian regulations.

Virtual Complaints Book

Complaint or Claim Form

Complete the required information. Fields marked with an asterisk (*) are required.

ProviderANDEAN PERU TREKS E.I.R.L.

RUC20603726848

Fiscal addressCalle Manco Inca Mza. B Lote. 20 Apv. Señor de Wimpillay

Book codeAPT-CUSCO

Identificacion del consumidor

Informacion del consumidor que registra esta solicitud.

Full name *

Tipo de documento de identidad *

Number de documento de identidad *

Phone *

Email *

Direccion domiciliaria *

El consumidor es menor de 18 anos.

Identificacion del producto o servicio

Informacion sobre la compra o el servicio relacionado.

Tipo * ProductoUn producto comprado o paquete de viaje. ServiceA booking, tour, transfer, guide, or other service.

Booking, order, or receipt reference

Purchase or service date

Moneda *

Monto reclamado *

Product or service description *

Claim or complaint details and consumer request

Describe what happened and the specific solution you request.

Tipo de registro * ReclamoDisconformidad relacionada con productos o servicios. ComplaintDissatisfaction not related to products or services, or related to customer service.

Detalle del reclamo o queja *

Specific consumer request *

Preferred response method *

Provider observations and actions

This section is reserved for the provider and will be completed when the record is reviewed.

Observations and actions takenPending provider review

Response communication datePending

Representante del proveedor / firmaPending

Consumer declaration

Your confirmation works as the signature mechanism for this virtual Complaints Book.

Declaro que la informacion ingresada es verdadera y exacta, y confirmo mi conformidad con el contenido completo de este formulario virtual de queja o reclamo. * I authorize the processing of my personal data only to register, manage, and respond to this claim or complaint. *

Security verification9 + 6 = ?

Submitting a claim does not prevent the consumer from using other dispute-resolution mechanisms and is not a prerequisite for filing a complaint with INDECOPI.

The provider must respond to the claim or complaint within a maximum non-extendable period of fifteen (15) business days.

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