General booking conditions Andean Peru Treks

General booking conditions – Walks

GENERAL CONDITIONS OF RESERVATION – ONLY WALKS

We do not accept responsibility in cases of force majeure (unexpected or uncontrollable events) (according to law) or by the actions of passengers.

When registering for the tour, the passenger accepts the General Booking Conditions and Payment Method, as well as the rules, rules and guarantees described in this document.

1. We can not absolutely guarantee the safety of the participants. We are not responsible for personal injuries or belongings of the client, lost or used equipment, for this, we made the previous recommendations to prevent these damages to the maximum.
2. We reserve the right to cancel or change any trip due to the conditions of the rivers, road, weather conditions, or political situation.
3. We also reserve the right to cancel a trip due to the client’s personal conditions such as: age, poor health, bad physical condition, intoxication, etc.
4. Any trip missed due to previous incidents (eg, weather conditions or political climate) can not be reimbursed or recovered.
5. We reserve the right to cancel the passenger’s place on a tour if you have not paid the full amount of the tour 24 hours before departure, a message that is not in place.
6. We operate all of your own trips and reserve the right to work with other agencies under external conditions.
7. In the event of damage to third parties, all expenses arising from said loss will be borne by the customer, who will not be entitled to subsequent claims.
8. When a passenger cancels his trip, the refund will be an agreement in the decision made by us, an agreement in the General Booking Conditions.
9. If you want to travel during a special Peruvian holiday or on an election day there will be a slight increase in the cost of your trip. This is because Peruvian laws are sanctioned with fines for people who do not go to vote. This is how the trip is made during the time of the elections.

CHANGE POLICY – If you wish to change the departure date and / or route of your trip after making the reservation / deposit, there will be a charge of $ 100 per person to make the change, except if the change is made in the previous 7 days to the trip.

Changes regarding Inca Trail tours (ie, change of name or passport) will incur $ 15 after the reservation or $ 50 if it occurs in the last 14 days before departure.

Any other change in your reservation within 14 days of departure including the addition of the visit to Huayna Picchu or the change of train schedule will be subject to an administrative charge of $ 50US per person in addition to any change charges charged by the provider.

The charges for adding or canceling the hiring of additional equipment in the last 14 days are generally free but subject to availability. A penalty will be applied for the cancellation of large orders (4+ of an item) in the last 14 days.

Booking conditions for hiking tours.

30% non-refundable deposit in the alternative hiking reserve.

Full payment is required 48 hours before departure – Failure to make the payment in this period results in the cancellation of your reservation.

Cancellation is made within 48 hours prior to departure, without refund

At the beginning of the tour if you are sick, hangover or generally indisposed and can not travel, we will not refund the price of your tour. Depending on the circumstances, we can try to substitute an alternative tour, but this is at the discretion of our staff and the situation.

The payment of your deposit is considered as CONFIRMATION that the Client has read and accepts the General Booking Conditions.

AGE REQUIREMENTS – apply only to TREKS

We do not accept bookings for tours of Walks for children under 8 and adults over 68. All children under the age of 18 must also be accompanied by an adult. We recommend that if you are over 60 years of age you should talk to your doctor well in advance about the best way to plan the walk and also to make sure your travel insurance covers such adventure activities.

We also insist that customers over 60 arrive in Cusco at least 3 days before starting the walk (instead of the usual 2 days). For walkers over 63 years of age we also ask you to bring a letter from your doctor confirming that you are able to participate in the walk. Unfortunately, if you do not bring a letter from your doctor, we reserve the right to cancel your trip and your travel deposit can not be returned

MEDICAL RECOMMENDATIONS

Travelers with heart conditions, knee problems, severe asthma or with more than 18 weeks of pregnancy should not participate in the walks. People with mild asthma / diabetes / pregnant women under 18 weeks will have to bring a medical letter from their doctor stating that they are able to travel. They will also be asked to be accompanied at all times by a walking companion who will be by their side and who will be familiar with the necessary medications in case of emergency.

TRAVEL INSURANCE

We strongly recommend that you take out your own travel insurance, including repatriation services before booking one of our trips or excursions. Please see our cancellation policies above. If you can not travel and have travel insurance, these deposits must be covered. Passengers are responsible for making sure that their medical or travel insurance policy covers the activity in which they are participating. Please note that the non-refundable deposit must be able to be recovered through a travel insurance claim in case of accident or illness. The repatriation insurance will ensure that you can fly home in case you need emergency medical treatment in your country of origin and can provide you with a doctor for the flight or the required medical equipment. For more information about travel insurance (and how it differs from medical insurance), see our FAQ page.

IF YOU HAVE A COMPLAINT

If the Client has a complaint about any of our tours, the Client must communicate it to our tour representative or another representative of Andean Peru Treks at the time, so that we can treat it as much as possible. If we are aware of any problem we will do our best to solve it.

DISCLAIMER OF LIABILITY

Considering that we accept your reservation request and considering that you are allowed to join the tour

PERMITS OF USE OF PHOTOGRAPHS OF TRAVELERS

You hereby consent and grant permission for us and / or those who have written consent from us, to use photos or videos of you, for the purpose of promoting future programs.

EXCHANGE RATE.

We review our trek prices quarterly if there is a substantial change. Although our trekking prices are listed in US dollars to facilitate payment by credit card and Paypal, most of our expenses are in Peruvian soles (trekking permits, salaries, food, taxes). Assume any changes in costs to USD 15 due to a variation in the exchange rate based on the official exchange rate in Peru can be found at www.sunat.gob.pe however, you will be asked to pay a customer surcharge based on a further increase in the price. Exchange rates can go up and down, so if the value of the US dollar increases against the Peruvian sun, we will reimburse you the corresponding amount using the same starting point of USD 15. We will show the calculations to clearly explain the difference in cost when applicable.

EQUIPMENT RENTAL – if you rent equipment from us, you are responsible for this equipment throughout the tour and you agree to pay the repair / replacement costs if it is broken or lost.

I recognize that this is an adventure tour and that there are risks involved. I have read, understood and accept the General Booking Conditions of us, including the conditions regarding refunds.

RECHARGES FOR HOLIDAYS.- During these days We pay a surcharge to our field staff (guides, cooks and arrieros)

• Noche Buena (December 24) and Christmas (December 25)
• New Year’s Day (January 1)
• Holy Thursday and Good Friday of Easter.
• Independence Day (July 28)

The amount for each extra day is $ 80 per holiday, divided by the number of people in the group.

RECHARGES FOR HOLIDAYS.- During these days We pay a surcharge to our field staff (guides, cooks and arrieros)

Noche Buena (December 24) and Christmas (December 25)

New Year’s Day (January 1)

Holy Thursday and Good Friday of Easter.

Independence Day (July 28)

The amount for each extra day is $ 80 per holiday, divided by the number of people in the group.